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Return and Exchange Policy

We love the products we sell - so much so that we can confidently guarantee your complete satisfaction.

All our products, once sold, are non-returnable and non-refundable. Return and exchange will only be allowed for items with manufacturer's defects. 

Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. If for some reason there is damage or defect to your item, please notify us immediately at emails@alicewonders.com OR any other way you can contact us.

You have to include the following details in the e-mail.
Order number :
Contact number :
Product to return :
Picture of defected part :

We will issue you a Product Return Confirmation E-mail and the return item(s) must reach us within 7 days from the date of the Product Return Confirmation E-mail.

Items presented in a branded box must be returned unmarked in their original, undamaged packaging as this is considered part of the product. Please note that items returned without their box or in a damaged box may not be accepted. Shipping fees are not refundable. 

For your protection we recommend you use a recorded-delivery service as we will NOT take responsibility for loss or damage to items sent back to us. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.