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AliceWonders.com FAQ

AliceWonders.com FAQ

ONLINE-SHOPPING BASICS

Is online purchase safe?
People should be aware that as long as they are dealing with reputable companies, online transactions are far more secure than the face-to-face transactions people perform every day. Online transactions eliminate the middle man, such as the waiter who processes your credit card payment, so there are less people who physically see your private information.

AliceWonders.com is a fully Malaysian registered company (YOUTHOPIA: 001752252-U). Our payment gateway-ipay88, is a MSC status company since 2006.

How do I place an order?
All orders must be made through our online shopping cart to be considered valid. Please visit our How To Shop page for detailed step-by-step guide

I've got a discount coupon! How do I use it?
You can key in the coupon code when you place the order and the discount will automatically be deducated from your totals. Please visit here for detailed step-by-step guide

Do you have a physical shop I can purchase from?
Yes! Please visit our showroom at the following address.

F16, 1st Floor (Beverly Collections) Centerpoint Bandar Utama 47800 Petaling Jaya Selangor, Malaysia Mon-Sat; 11-6pm
*5 minutes away from One Utama
[View Map]

How do I "judge" and "feel" the product online?
At AliceWonders.com, we constantly strive to provide the fullest information possible to help customers browse through the products, as below:

Where are your products from? Do you design them yourself?
AliceWonders.com passionately hunts and scours for beautiful and unique collections all around the world. We have discerning taste and eye for good value. Producing our own label is something we are aiming towards. If you are a designer, we would be more than enthusiastic to help promote and sell your bags. Contact us at alice@alicewonders.com and we will talk about it over a cup of tea.

DELIVERY & PAYMENT

How do I make payment?
AliceWonders.com currently offers FOUR main payment methods: (i) credit card (ii) bank tranfers (iii) paypal (iv) cash-on-delivery. Please refer to Delivery & Payment for further details.

Where and how do you deliver?
AliceWonders.com delivers nationwide in Malaysia and internationally. We are currently using Post Malaysia's registered parcel service. For international delivery, please contact us at alice@alicewonders.com for the full rates.

What are your delivery options? *for Malaysia only, scroll down for international delivery
AliceWonders.com currently offer express NEXT DAY delivery using Skynet Courier at RM8 flat rate across major cities in Peninsular Malaysia

East Malaysia and outskirt addresses are also charged at flat rate of RM8, and arrives within 5-14 working days

NOTE: ENJOY FREE STANDARD DELIVERY WHEN YOU SPEND RM80 AND ABOVE!
Please refer to Delivery & Payment for further details.

INTERNATIONAL ORDERS

Do I have a choice in currency payment?
AliceWonders.com transact in Malaysian Ringgit (RM).

How much do you charge for international deliveries?
AliceWonders.com approach international shipments from a case to case basis. Please contact us at alice@alicewonders.com for the full rates.

Which courier service are you using for international deliveries?
AliceWonders.com delivers internationally using Post Malaysia's registered parcel service.

WHAT WAS THAT?!

I saw a life bunny on the website! Are you selling those as well?
Like Alice, this rabbit is only finding itself lost and wandering in AliceWonders.com. Please contact Beh&Yo separately at www.behyorabbitry.com if you are interested to purchase.

Why are there rabbits and cats in your website?
The concept of AliceWonders.com is very much inspired by the classic literature Alice In Wonderland. The founders wanted to capture the idea of an "alternative shopping world". Alice in Wonderland fitted so perfectly as it's about a girl trying to find her way in a crazy world (aren't we all?). It's an adventure; it's unpredictable; and best of all, it has this sense of eccentricity that gives us room to offer shoppers a little mischievous humor and surprise! In a nut shell, it's what we would love to call "fashion shopping with a twist".

TECHNICAL DETAILS

When will my credit card be billed?
Your credit card will not be billed until your order is ready to be shipped out. Please note that all products are subject to availability.

What happen if I selected an item and put into the shopping cart but do not proceed for a period of time?
Merchandise that has been put on the shopping cart will be reserved for a period of 4 hours for further execution by user. After this period, the merchandise would be taken out from the cart (quantity be reduced to 0 upon checkout) and be available for other customers.

POLICY & SECURITY

What if I want to return my product?
We provide a 14 days satisfaction guarantee. You may make an exchange if you happen to receive a damaged product, or the product received is not up to expectation. Please refer to our Returns Policy for details.

Is my credit card information secure on the Internet?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. As for credit card information that you entered during the purchasing process, it would pass through our site to payment provider that we used; it is invisible to us.

Please refer to our Privacy Policy for more details.

Is my privacy protected?
Please refer to our Privacy Policy.

Got more questions? Email us at alice@alicewonders.com or call:

The White Rabbit: +6010-2772962